TERMS AND CONDITIONS 1. Terms and Conditions - Sri Maanya Holidays Welcome to Sri Maanya Holidays! We want to ensure a smooth and enjoyable experience for our clients. By booking your tour arrangements with us, you agree to the following terms and conditions. Please take a moment to read and understand them. For more details, please visit our website.Tour Contract The contract between Sri Maanya Holidays (“the Company,” “we,” “us,” or “our”) and the Client (“you”) is of utmost importance to us. We assure you that your contract details will remain confidential and will not be disclosed to any third parties. We stand by our customers in case of any disputes or claims that may arise. However, we are not liable for personal matters or issues unrelated to our services. Only the director of Sri Maanya Holidays has the authority to modify or exclude any terms. Discounts and promotions are valid only when provided in written form.Securing Your Booking To secure your booking, Sri Maanya Holidays requires a minimum deposit. This deposit is mandatory for all tour packages, and in some cases, a higher deposit may be required to meet payment conditions. Please review the booking conditions and general information of your selected tour packages. If you have any doubts, feel free to contact us by phone or email at email@example.com. Our team will assist you with any tour-related inquiries. 2. Payment Terms and Conditions: To secure your booking, a deposit of 50% of the package cost is required. This advance amount is non-refundable.The remaining total tour cost must be settled within 30 – 14 days prior to departure.For bookings cancelled between 30 – 14 days prior to departure, 50% of the remaining total tour cost will be charged.For bookings cancelled between 14 – 7 days prior to departure, 100% of the total tour cost will be charged. 3. General Cancellation Policy: Please review our cancellation policy outlined below:Cancellations made 30 days prior to the departure date: The booking deposit will be non-refundable.Cancellations made between 30 and 14 days prior to departure: 50% of the total tour cost will be charged.Cancellations made between 14 and 7 days prior to departure: 75% of the total tour cost will be charged.Cancellations made within 7 days prior to departure: 100% cancellation charges will apply.We kindly request that you carefully consider these cancellation terms and conditions. 4. Complaints If you have any complaints regarding your holiday arrangements, we encourage you to contact us at firstname.lastname@example.org. We value your feedback and strive to resolve any issues to the best of our ability. Please specify the nature of your complaint in the email, and our customer service team will address it within 24 hours. 5. Our Responsibility for Your Tour We are committed to arranging your holiday arrangements with great care and attention. Sri Maanya Holidays is responsible for our employees, agents, and suppliers during your travel. However, we are not liable for any criminal or violent acts that may occur during your trip. We advise you to act responsibly and avoid engaging in any illegal activities during your journey. 6. Brochure/Website/Advertising While we make every effort to provide clear and understandable information on our website, brochure, itineraries, and other advertising materials, occasional errors and changes may occur. We recommend that you carefully review the terms and conditions at the time of booking. If you find any complexities, please contact us at email@example.com.No Smoking Policy For the comfort and safety of all our customers, we strictly enforce a no smoking policy during travel. Smoking is prohibited in our vehicles.Additional Points to Note: 7. The following points are to be noted for child rate Children above 10 years old will be charged 100% of the adult rate (EPSR).Children between 5 and 10 years old sharing their parents’ room will be charged according to the CWB or CNB rate.Children below 5 years old are complimentary for hotel accommodations, but charges apply for entry fees and ferry tickets for children above 2 years old.Ferry tickets will be charged at the adult rate for children above 2 years old. 8. IMPORTANT NOTE: General Hotel Check in time is between 2 PM to 4 PMGeneral Breakfast timings in hotels in 06.30 – 10.30 A.MThe quoted price is not applicable during Peak Season, Exhibitions, Conferences, National Holidays, Christmas, New Year.20% of the Billing amount is immediately non-refundable upon payment.Airfares on Low-Cost Carriers cannot be held on a time limit. The fare being highly dynamic, is charged as at the time of actual booking, which may be different from the fare quoted.Double vaccine Must & should If not 72 hours RTPCR covid19 test negative report to be carry.Several sightseeing activities including boat trips, theme parks and cable cars operate depending on the weather. In case a trip is cancelled before being undertaken, a refund may be provided as per the policy and discretion of the operator. However, in case sightseeing is curtailed after the start of the trip, no refund is due to be paid for partially utilised services.Below cancellation Policy Strictly followed after or before 1-2 days departure datesPlease carefully review these terms and conditions as they are essential for ensuring a safe and enjoyable journey. By accepting our terms and conditions, you embark on a memorable trip with Sri Maanya Holidays.